Box Office Manager - North Coast Repertory Theatre

Status: Full-time, non-exempt. Not to exceed 40 hours per week
Salary: $22.00-$24.00
Reports to:  Patron Services & Information Technology Director

North Coast Repertory Theatre is seeking a friendly, outgoing, theatre loving Box Office Manager to assist patrons and supervise the box office team.

Responsibilities including but not limited to:

·   Hires, trains, schedules and supervises box office staff. Ensures that all staff is fully trained in customer service standards, handling customer issues and explaining policy regarding ticket sales.

·  Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

·    Provides excellent service to patrons via telephone, email and in-person orders, t and handles escalated patron concerns as they arise.

·   Maintains strong working relationship with staff including executive and artistic teams, development, marketing and office admin.

Qualifications:

·     5 years box office experience.

·     3 years customer service management, box office or other arts organization experience preferred.

·     Able to work well under pressure, both independently and as part of a small team

·     Consistently positive attitude

·     Friendly, enthusiastic, and outgoing

·     Strong organizational, interpersonal and communication skills

·     Must be comfortable multi-tasking and problem-solving

·     Must be able to work evenings and weekends

·     Experience with Theatre Manager ticketing software preferred.

To apply:

Please e-mail resume and cover letter to Patron Service & IT Director  jeff@northcoastrep.org, subject line “Box Office Manager.”