LEAD TICKET SERVICES REPRESENTATIVE – THE OLD GLOBE

The Old Globe in beautiful Balboa Park seeks an individual who is detail-oriented and experienced in both ticketing and customer service for the position of Lead Ticket Services Representative.

Lead Ticket Services Representatives assist the Director and Associate Director in all the tasks of the ticket office including processing ticket orders, running reports, overseeing special projects, training and mentoring ticket representatives, handling customer relations, and other administrative duties.

Successful candidates will have strong ticketing experience (Tessitura ticketing system preferred,) excellent customer service and computer skills including skills in Microsoft excel; strong organizational and administrative skills; and efficient follow-through on projects. Full-time benefited position including 401(k). Evening and weekend availability required. Bilingual English/Spanish and multilingual candidates are also strongly encouraged to apply. Applicants should demonstrate a commitment to equity, diversity, inclusion and access and anti-racism work in the theatre.

As of October 1, 2021, employees must be fully vaccinated for COVID-19 unless a medical or religious exemption applies. Must be able to complete and clear applicable background screening.

Hourly pay rate is $18-20/hour depending on experience. The Old Globe is committed to fostering a culture of equity, diversity, and inclusion in all areas of our operation, therefore we strongly encourage applications from populations underrepresented in the theatre field. Send cover letter and resume to HR@TheOldGlobe.org; please indicate “Lead Ticket Rep” in the subject line of your e-mail.